Choosing a supplier should not be complicated…

Choosing a supplier should not be complicated…

We are currently looking at working with business partners in order to extend our range of products as well as giving out clients more options when using The Amazing Support Company as their IT Support Company.

What has shocked me is how varied the quality of service is with different suppliers, and that’s before we have even spent any money yet!

One backup provider who shall remain nameless but I would point out that they Backup Direct *ahem*, has been appalling. Three times I have tried to speak to someone who can run through ther product range, pricing and reseller structure with me and each time I am told that the reseller expert is on annual leave!!

Imagine calling your IT support company because your server was down only to be told that the expert is on annual leave!? Simply unacceptable.

I suppose in a way they have done me a favour in so much that I would never deal with a company that is so difficult to deal with BEFORE I had spent any money with them.

At The Amazing Support Company we educate all our staff about all our clients as well as all our services, so whilst the specific expert may well be on holiday, you can be rest assured that you wont have to wait for them to return before your problem is resolved.

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Jamie has been a Company Director in the IT industry for over 12 years and works with Operations Managers and Office Managers of SME companies in the London and Hertfordshire areas who feel that they have outgrown their existing IT Support and are looking for proactive advice. He is a Director and co-owner of Amazing Support, a Microsoft Silver accredited and specialist Managed IT Support and IT Services company. Jamie is married with two children and enjoys off-road mountain biking in serious amounts of mud! He has also appeared on Channel 4 giving demos and explanations on featured technology releases, on local radio and has spoken to University Graduates on how to run an effective IT business.