SLA, SLA, wherefore art thou on my broadband line

Business IT Support - Broadband SLA

You look at this picture and you think “what a mess” right? Well that’s what you get when you don’t have a Service Level Agreement (SLA) on your business broadband! The recent BT issues in August still ring in my ears for some of our clients who didn’t have an SLA on their broadband lines. Some were offline and unable to … Read more