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Outlook 365 Clutter feature is closing down in January 2020

Outlook 365 Clutter feature is closing down in January 2020

Microsoft will be retiring the Clutter feature from Outlook starting on January 31st 2020. Instead, they are using the Focused Inbox experience to help users manage their email which they say (and we agree) provides a much better benefit than Clutter, showing the less important email in “Other”.

The closing down of Clutter affects all platforms, so that is Outlook Web App, Outlook Desktop and Outlook Mobile.

What’s the impact

Not much really. Microsoft have said they will make Clutter available to Office 365 users until January 31st 2020 but to prepare for Clutter’s closing, they have switched off the Clutter feature by default for new users.

It’s also deactivated for those users with extremely low mailflow usage (less than 12 emails moved to the Clutter folder monthly), however it can be re-enabled at any time (not sure why you would want to).

How to prepare for the change

If your company is using Clutter today, the process to move to the Focused Inbox does depend on what version of Outlook Desktop you are using. However much of it is automated with visible switch buttons within the Web and Mobile Outlook platforms.

For More information on the Clutter downgrade and how to manually transition to the Focused Inbox visit the Outlook 365 blog at https://techcommunity.microsoft.com/t5/Outlook-Blog/Update-on-Focused-Inbox-and-our-plans-for-Clutter/ba-p/136448

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David has held positions as Operations Director and Head of IT in legal and professional firms for more than 10 years. He is a Director and co-owner of Amazing Support, a Microsoft Silver & Cyber Essentials accredited specialist Managed IT Support and Cyber Security company. David actively helps SME businesses receive better Managed IT Support and Cyber Security Services in the London and Hertfordshire areas. He also assists overseas companies who are looking to expand their business operations into the UK and helps with their inward investment IT process. A member of The Chartered Institute for IT (BCS), UK Council for Child Internet Safety (UKCCIS) and an event speaker promoting business start-ups and technology awareness. Married with a son, you will often see him riding his bicycle around the Hertfordshire towns! David participates in charity bike rides and is a keen Krav Maga practioner.