How to get your IT support guy to pick up the phone

IT Services - Getting your IT support to answer

No IT system is infallible. Everyone knows that. That’s why all professional organisations have a support contract. But what happens when your IT support guy doesn’t pick up the call? You know the feeling. Even if you don’t have proper IT support, you’ll know the feelings of frustration, anxiety, and anger if you’ve ever been … Read more

Remote Support – It’s Like Having an Always Available IT Team, But Without the Added Salary

What is Remote Support? DEFINITION: A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take through screen sharing, or with permission, taking control of the computer and performing a task remotely. Remote Support is a relatively recent and innovative technology which allows any … Read more