Slow Ticket Response

slow-ticket-response

Please note that we are experiencing some technical speed issues with our ticketing system. Although all emails are being received from you, our ticketing system is not picking these up and responding with ticket replies as promptly as normal. Currently we are seeing anything from 20-60 minutes of delay. Until this is resolved by our software vendor, … Read more

Bank Holiday Closure

Amazing Support - IT office closed

Please note that our offices will be closed for the bank holiday on Monday 25th May 2015. Any emails or calls received will not be responded to until Tuesday 26th May 2015 unless you have an Out-of-Hours Agreement. Rest assured, our Support Team will return any calls and emails logged from 9am onwards on Tuesday 26th May 2015 and will work through all tickets in critical priority … Read more

Job Opportunity – 3rd line Technical Support & Technical Solutions Architect

Business IT & New Recruits

Role The role is for a full time (9:00 – 5:30, Monday to Friday) 3rd line Technical Support and Technical Solutions Architect.  We are a rapidly growing IT Support company based in Borehamwood that services and supports business from 5 – 250 users. The role will require you to work both at our offices remotely … Read more

Email Issues 20/20/15

IT Support Services - Email Problems

Please be aware that our hosted exchange platform is currently experiencing technical issues today and you may experience problems when sending and receiving emails. Our engineers are currently investigating the problem and will update you as soon as we have further information. Many thanks for your cooperation and we apologise for all inconveniences caused. The Amazing Support … Read more

Goodbye’s and Hello’s

Business IT & New Recruits

At Amazing Support, we genuinely hope that all of our staff remain with us for a very long time. But for those that do decide to move on, we hope that they take everything they have learnt from us away with them, feel they have grown key skills, furthered their success within the industry and ultimately … Read more

Digital Services backed by our amazing support and customer service ethos [New Service]

Digital Business IT Services

We are very pleased to announce that we are now able to offer a range of Digital Services to our clients. Our new Digital Services are complementary to our IT clients, to help increase internal productivity and efficiency, visibility online, brand exposure and ultimately help our clients win new business digitally. All of this whilst being … Read more

Periodic Disaster Recovery Testing

Disaster Recovery Planning & Testing

To ensure our clients are the best protected and aware of their Business Continuity, we offer periodic Disaster Recovery (DR) Testing. Usually we would recommend bi-annual DR Testing but these can be more frequent should your regulatory/professional bodies or stakeholders require this. The entire planning, execution and results of our DR Tests are documented properly … Read more

Helpdesk Ticketing System Issues 19/11/2014

IT Helpdesk Outsourcing - Something Went Wrong

We’re currently having difficulties with our Helpdesk Ticketing System which means that clients emailing support issues to us will not receive automatic ticket replies from our system. It also means our Support Team will not be communicating through our Ticketing System either. You can continue to email [email protected] for any support issue. Our Support Team are monitoring our … Read more