We’re all about internal staff training at Amazing Support. It also helps having a “Debonair Director” leading the training session!
What we try to promote as often as possible is full internal training and continuous professional development across the Support Teams.
It ensures that our clients can be serviced and supported by all of our staff and from our client’s perspective, they can see that we all know what we’re talking about!
This in turn reduces single points of failure and holding onto knowledge, improves client service delivery, internal team collaboration, understanding of knowledge and technical growth.
The training session captured above involved David (Operations Director) explaining to Rob (Technical Manager) and Ryan (Web Development) our bespoke client VPS (Virtual Public Server) solution on the Rackspace Hosting platform.