Helpdesk Ticketing System Issues 19/11/2014

We’re currently having difficulties with our Helpdesk Ticketing System which means that clients emailing support issues to us will not receive automatic ticket replies from our system.

It also means our Support Team will not be communicating through our Ticketing System either.

You can continue to email [email protected] for any support issue.

Our Support Team are monitoring our Support mailbox to ensure all queries and issues are responded to in accordance with our Service Level Agreement (SLA) and will be responding through email directly.

This page will be updated with further details once we have more information on a resolution time.

Many thanks for your patience and cooperation.

David Share
Operations Director

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**Update 19/11/2014 @ 11.27am**
Our Helpdesk Ticketing System is now back up and running where all normal ticket replies and client communication are functioning as normal.

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Morris - Morris Treger

Great service!

Jane - Blackjack's Mill Ltd

Problem sorted thanks to Mohammad :)

Laurence - Silva Timber Products Ltd

Quick and easy as everything was done for me.

Petra - Chelsea Psychology Clinic

The guy who helped me was very polite and patient. Also helped me resolve my issue quickly.

Sangita - Banana Tree

Excellent service - Thank You!

Tony - Minerva MC

I was contacted within a few minutes of reporting the issue and within 30 minutes all was sorted. I\'m not totally IT literate but Mohammad was patient and explained everything simply.

Fran - FMC Ltd

I had an issue with Spam email that Mohammed dealt with speedily and efficiently.

Paul - Silva Timber Ltd

Quick service, e-mailed and someone phoned me back within 15 minutes.

Andy - Adams Mitchell

Very quick response, cleared issue very quickly.