A complete service designed to help solve your users’ problems directly, and provide answers to their questions.
Large and small businesses across London and Hertfordshire have chosen Amazing Support as their IT support provider because of our commitment to customer service and scalable IT solutions. With our advanced IT Helpdesk and Service Desk Ticket Management System, organisations have our best help resources at their disposal.
With both our outsourced IT and managed IT services, companies have the expertise of our IT engineers on call, via our Helpdesk. Our sophisticated help and monitoring tools allow us to provide IT support the Amazing way.
A Helpdesk is a single point of contact for users to access IT support. The helpdesk is primarily reactive, responding to users’ requests for assistance and resolving problems directly. Helpdesks typically run using tickets, with automated ticket tracking, routing, and email notifications. Users can communicate with IT support via a helpdesk in a variety of ways – email, phone, website, or online chat. A helpdesk is usually intended as an internal help solution, for employees within an organisation.
The Amazing Support Helpdesk that you have access to when you engage either our outsourced or managed IT services operates on levels. The first level handles common questions, like topics you’d find in an FAQ section. If your issue is more specific, it’ll be escalated to level 2, which is set up for our expert IT engineers to handle your complex queries.
Our IT support is tailored to suit each and every one of our customers’ unique needs. We prefer a personalised approach and take pride in speaking to you directly using plain language. We strive for friendly and effective communication, so we can get to the bottom of what you need on any level of IT support and help you as soon as we can.
Everything’s going cloud-based. In this rapidly shifting digital landscape, staying in the know and on top of things can be difficult. But understanding technology as it evolves is part and parcel of what we do.
From cloud security to cloud computing and Software as a Service (SaaS), our experts can provide you with the support you need for all cloud-related queries through our dedicated IT support helpdesk services.
As part of our commitment to stellar IT helpdesk support, we support our clients and provide quick resolutions for any query. Our managed IT services include regular maintenance of all systems, proactive monitoring, managed cybersecurity, antivirus and operating system patch management. Our expert IT engineers are ready through our helpdesk to support all our clients and provide managed IT services around the clock.
For any business, especially in the areas of IT systems and cybersecurity, having employees who’re up to scratch with the necessary knowledge can prevent potential jeopardy and poor decisions from being made that can be costly.
Our expert IT consultancy adds board-level value to your business—on-call. Our professionals provide specialist advice through our helpdesk, which ensures essential IT systems, departments and processes remain at peak performance and offer expert advice, so your productivity, security and profitability are maximised.
Recent times tell us that cybersecurity is more important than ever. As more and more businesses rely on technology to hold their data, protecting it with the best security has become a must. And cyber threats don’t sleep, which means you need quick support at any time of day.
Through our dedicated helpdesk, our industry expertise allows us to provide you with the best cybersecurity services and solutions when you need them.
The Amazing Way is our mantra and ethos. It’s how we consistently deliver the high quality IT support our clients have come to expect.
It means that you can rely on our can-do attitude and that you won’t be on hold with your suppliers for hours when things don’t go as planned.
It’s how you know that we’ll take ownership of support problems and pre-empt issues before they happen. And that we’ll always keep you informed so you can make the best decisions for your business.
With The Amazing Way, you’ll always have industry leaders to turn to for expert, honest advice and amazing support. That’s why we truly believe that we are an IT support company for you.
We work closely with our clients, understanding their IT requirements and business objectives before offering a solution. We have compiled a few case studies explaining our services and how they helped clients overcome obstacles.
As a company that takes immense pride in our work we love to hear feedback from our clients. Here's what some of them had to say...
I was very impressed with the way my problem was handled.
We were ready thanks to Amazing Support for remote working with everything already being in the cloud and accessible to us all.
Very prompt response to request and resolved while on phone.
Fast resolution of issue - bug introduced by Microsoft and causing laptops to not link to network.
Amazing Support really do live up to their name! We'd recommend them to any business or organisation.
Wonderfully responsive and diligent - every time.
Packed full of amazing information our brochure walks you through the Amazing Way and how IT support should be done.
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