Job Opportunity – 2nd Line (On-Site) Support Engineer


The role is for a full time (9:00 – 5:30, Monday to Friday) second line (on-site) support engineer.  We are a rapidly growing IT Support company based in Borehamwood that services and supports SME’s and SMB’s.

The role will require you to work both at our offices on the helpdesk but primarily on-site at clients. It is therefore imperative that you are smart, polite and have impeccably strong communication and customer facing skills.

You will be working alongside our existing technical teams dealing both with direct calls and enquiries from clients, escalated and delegated requests from within the team, as well as assisting with IT project work and project tasks.



You will have been working for a number of years at 1st or 2nd line level already and will be proficient with dealing with user issues both remotely and on site, as well as assisting with the successful completion of IT project work. You will enjoy dealing with clients, working within a team, highly communicative as well as having a desire to fix problems as quickly as possible.

You will have strong exposure to Microsoft Small Business Server (all versions) and working with businesses of between 5 – 250 seats.

You will have had exposure to Microsoft Server Technologies and networking protocols.

This role is not for candidates that wish to move into management but who wish to further their technical career and know-how through training and experience.  We will support this decision through internal and external training as well as shadowing and mentoring.

Whilst a degree and/or professional qualifications are preferable we are strong believers that experience carries just as much weight.

Pay & Travel

The ideal candidate will be based in or around North/North West London or Hertfordshire.

You must have a full driver’s license and car as travel on-site will be required by car or train (we pay travel expenses)

There are parking spaces on site and the office is reachable by Borehamwood & Elstree Railway Station or by Bus.

Salary starting at £26-30k but will be based on experience.

About the business

We are a rapidly expanding IT business based in Borehamwood, Hertfordshire. We support small to medium sized businesses in greater and central London ranging from 5 users to 250 users. We offer the full spectrum of support from desktop and application support through to server and hosted server support. We help clients with large and small Server and Cloud migrations as well as other IT Projects/Consultancy work.

Please email your CV with a covering letter to: [email protected]

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