Job Opportunity – Support Engineer (Contractor)

Role

The role is for a full time (9:00 – 5:30, Monday to Friday) support engineer (contractor) on a rolling 6 month contract (3 months initial).

The role will require you to work remotely from your home in Manchester (all of our team work remotely) on the service desk covering 1st, 2nd and 3rd line (all of our team support all levels), but also occasionally on-site at clients for project work. It is therefore imperative that you are smart, polite and have impeccably strong customer facing and communication skills, together with the technical skills to match.

We follow The Amazing Way® CARE code of conduct so it is essential that these qualities are achievable and met by any potential contractor.

You will be working alongside our existing service desk team dealing both with direct calls and email enquires from clients, as well as escalated and delegated requests from within the team. You will report to the Service Desk Manager and  where appropriate based on work requirements.

Responsibilities

Experience

You will have been working for a number of years at 2nd line level already and will be proficient with dealing with user issues both remotely and on-site. You will enjoy dealing with clients and have a desire to fix their problems as quickly as possible for them.

You will have strong exposure to Microsoft server, cloud and desktop platforms/software (all versions) and working with businesses of between 5 – 250 seats.

This role is not for candidates that wish to move into management but who wish to further their technical career and knowhow through training and experience in a company with like-minded people. Everybody has a voice in the company and we hope that any candidate will bring their wealth of information to advise clients and colleagues on the best technical procedures and recommendations.

Pay & Travel

The ideal candidate will be based in Manchester (from their home) to work along side our Service Desk Team. We might also be looking at a shared co-working space in the near future.

A company laptop and VOIP desk phone will be supplied, together with additional screens, docking station, keyboard and mouse if required.

You must have a full driver’s license and car as travel on-site will be required from time-to-time by car or train (we pay travel expenses).

Contractor rates at £23-25k pro-rata pa, based on experience.

About the business

We are a growing IT Support company based in Hertfordshire that services and supports SME’s and SMB’s, primarily in the London and Herfordshire areas, together with client satellite offices around the UK. Our clients ranging from 5 users to 100+ users. We offer the full spectrum of support from desktop and application support through to server and hosted support. We help clients with large and small server and cloud migrations as well as other IT projects/consultancy work.

Please email your CV with a covering letter to: [email protected]

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Great service!

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Problem sorted thanks to Mohammad :)

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Quick and easy as everything was done for me.

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I was contacted within a few minutes of reporting the issue and within 30 minutes all was sorted. I\'m not totally IT literate but Mohammad was patient and explained everything simply.

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I had an issue with Spam email that Mohammed dealt with speedily and efficiently.

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Quick service, e-mailed and someone phoned me back within 15 minutes.

Andy - Adams Mitchell

Very quick response, cleared issue very quickly.