Job Opportunity – Support Engineer (Contractor)

Business IT & New Recruits

Role The role is for a full time (9:00 – 5:30, Monday to Friday) support engineer (contractor) on a rolling 6 month contract (3 months initial). The role will require you to work remotely from your home in Manchester (all of our team work remotely) on the service desk covering 1st, 2nd and 3rd line … Read more

How do I protect my business from a cyber attack?

it security - ransomware

A question we get asked a lot by customers, contacts, friends and new business clients is how to protect your business from a cyber attack. The answer is complex and there is no quick fix or definitive list that works for every company alike.   Every business has a unique makeup and design of their … Read more

How Variants in Ransomware are Neutralizing Data Backups

How Variants in Ransomware are Neutralizing Data Backups

There are some sophisticated criminals online. They come in the form of hackers, who use ransomware as collateral against corporate companies to hold their data hostage. This is typically executed through an email attachment. The FBI typically advises against paying the ransom because there is no guarantee that your data will be recovered. This means … Read more

5 Essentials your IT Support Company Should Cover for your Business

Business IT Support

The average IT Support contract can be baffling for the lay person. It’s easily to get lost in a bunch of jargon. It’s possible that you don’t even know what your business is actually covered for. Here’s some aspects that should be covered on your support contract. If you are aren’t, then you should ask your support … Read more

November Link Roundup

AmazingSupport-Link-Roundup

With the ever-changing landscape of IT security, it’s important to stay current. Every month, Amazing Support brings you a link roundup of relevant news and articles in the interest of keeping our customers and readers fully informed on what new or recurring security dangers exist on the internet, whilst offering the best possible solutions to maintain … Read more

Why you should save to the Cloud and not your Desktop

cloud-storage

It’s been over a decade since the term “Cloud” was bandied about. Since then it has been absorbed into the social vernacular and its purpose has been made clear.  One of its more notable uses is data and information storage.  With the popularisation of apps like DropBox, Box.com and Google Drive even a luddite can … Read more

Does backing up Office 365 make sense?

office-365-backup

Performing backups are about as exciting as watching water boil. Let’s face it, no one is excited to do backups, just like no one is excited to pay for car insurance.  However, just like car insurance it is most appreciated when “things” hit the proverbial fan.  Think of backups as digital insurance policies whose benefit … Read more

The Small Business Ransomware Guide

ransomware

Nothing fills an IT Manager or Director’s mind with angst and trepidation more than the utterance of ransomware. It is like the digital incarnation of the bogeyman, a children’s folktale that scared kids into fitful sleep.  Merely, mentioning the word in a security meeting would send the room into immediate silence.  The crazy thing is … Read more

A day in the life of a business ransomware victim

ransomware-lost-control

Ransomware is a nightmare come to life. It is bad enough to come to the realisation that your system has been penetrated, but the second blow in this terrifying one-two punch comes when you are suddenly locked out of certain files. Some victims of hacking, phishing and ransomware compare the experience to being assaulted due … Read more

UK Universities & NHS hit by ransomware

ransomware

Next time you want to invoke a little bit of fear around your IT colleagues mention the word “ransomware”. But all joking aside, ransomware hacks, viruses and crimes are so effective that IT managers, technicians, businesses and law enforcement agencies have seen a steep increase in ransomware intrusions over the last 5 years. Universities in … Read more

13 steps to get the best out of your IT contract – Part 3

Get the most out of your IT Support Contract

This is part three in this article series, make sure you have read Part 1 and Part 2. 10. T&C’s and E&O’s Thankfully, this portion of the contract is usually taken care of by the lawyers. These will state the various Terms and Conditions (T&C’s), along with Errors and Omissions (E&O’s) that are developed by your … Read more