Telephone routing problems 16/02/15-17/02/15

We’re very sorry to our clients that were not able to get through to us from around 4.30pm yesterday and for a small part of this morning.

Our telephone system had a glitch where calls were being redirected to our emergency out-of-hours number and therefore calls were not being received by our Support Team or logged by our helpdesk ticketing system.

This has now been rectified and our team will be working extra hard today to keep our SLA response times at 100% to include going through these missed calls.

Again, we apologise for the delay in returning any of your calls.

Our team are currently going through the backlog of these calls to ensure that any that were made at those times are responded to.

Thank you for your patience and on-going cooperation.

Best,

The Amazing Support Team.

Morris - Morris Treger

Great service!

Jane - Blackjack's Mill Ltd

Problem sorted thanks to Mohammad :)

Laurence - Silva Timber Products Ltd

Quick and easy as everything was done for me.

Petra - Chelsea Psychology Clinic

The guy who helped me was very polite and patient. Also helped me resolve my issue quickly.

Sangita - Banana Tree

Excellent service - Thank You!

Tony - Minerva MC

I was contacted within a few minutes of reporting the issue and within 30 minutes all was sorted. I\'m not totally IT literate but Mohammad was patient and explained everything simply.

Fran - FMC Ltd

I had an issue with Spam email that Mohammed dealt with speedily and efficiently.

Paul - Silva Timber Ltd

Quick service, e-mailed and someone phoned me back within 15 minutes.

Andy - Adams Mitchell

Very quick response, cleared issue very quickly.