If your team takes calls from the office, home and on the move, your phone system needs to keep up. Amazing Support delivers cloud telephony for hybrid business teams that need reliable business calling, flexible user setup and a practical route away from ageing landline systems.
Amazing Support is an IT support and managed services company serving organisations across London, Hertfordshire and Manchester, with support for multi-site teams across the UK. We supply and manage hosted VoIP telephony alongside connectivity, Microsoft 365, cyber security and day-to-day IT support, so your phones fit the way your business actually works.
Cloud telephony is no longer just a convenience for flexible working. GOV.UK guidance on moving landlines to digital technologies says the UK landline network is being switched off by January 2027, and businesses that still rely on PSTN services will need to upgrade systems and equipment. For hybrid teams, Amazing Support helps turn that forced change into a better calling setup.
“Amazing Support helps businesses prepare for the January 2027 landline switch-off with hosted VoIP built around hybrid working.”
Hybrid working is still a normal pattern for a large share of the workforce. The Office for National Statistics reported that 28% of working adults in Great Britain hybrid worked between 8 January and 30 March 2025, which means your phone system has to support staff wherever they are working, not just at one desk in one office.
“Amazing Support supports cloud telephony for a working pattern that still includes 28% of Great Britain’s working adults in hybrid roles.”
Amazing Support’s hosted VoIP service uses internet-based phone services, which makes business calling easier to run across office and home working. Features can include voicemail-to-email, call queues, ring groups and call recording, giving your team the tools to answer, route and manage calls professionally without depending on a fixed legacy phone line.
“Amazing Support positions hosted VoIP for office or home working, with features such as voicemail-to-email, call queues, ring groups and call recording.”
A cloud phone system works best when it is not isolated from the rest of your IT. Amazing Support partners with telephony and VoIP providers to supply and manage phone systems, and we also provide connectivity support and broadband options to help calls run smoothly. That matters when you want fewer handoffs, clearer ownership and one team that can look at the wider setup affecting call quality.
Because Amazing Support also delivers managed IT support, network support and business Wi-Fi, we can help you avoid the common problem of separate suppliers blaming each other for voice issues. You get a dedicated account manager, day-to-day support and a provider that understands the links between users, devices, internet performance and business communication.
What that can look like for your team:
For growing businesses, user-based telephony is also easier to plan. Amazing Support’s quote process lists hosted VoIP accounts on a per-user basis, which helps when you need a clearer way to budget for new starters, remote users or changes across departments.
If your current setup still depends on traditional landline infrastructure, waiting is unlikely to make the move easier. Ofcom has said the legacy PSTN technology is beyond its intended lifespan and is becoming increasingly unreliable, so a planned migration now gives you more control over timing, user communication and any related equipment changes.
Amazing Support helps you approach the move in a structured way. We look at how your team works, where users are based, what connectivity you have, and how your phone service needs to behave during office hours, remote working and busy periods.
That planning matters if you need to keep business calls live while changing provider or modernising other parts of your IT. Amazing Support is known for clear communication, strong ownership and smooth switching from an existing IT provider, which reduces the friction that often slows down telephony projects.
“From London, Hertfordshire and Manchester, Amazing Support supports telephony projects for local and multi-site organisations across the UK.”
You do not have to treat telephony as a standalone purchase either. If your cloud telephony project is tied to an office move, IT relocation, Microsoft 365 changes or a wider infrastructure refresh, Amazing Support can align the work so your communications and core IT move together.
Amazing Support works with small and medium-sized businesses and other organisations, including charities, healthcare, law, finance and education. For these teams, the value of cloud telephony is rarely just about making calls. It is about keeping staff reachable, presenting a consistent front to clients or service users, and making handovers cleaner when people are not all in the same building.
A law firm may need calls routed reliably between office and home-based fee earners. A charity may need better handling for inbound enquiries and voicemail. A healthcare or education team may need staff to stay contactable across sites. Amazing Support can fit cloud telephony into those operating realities while supporting the broader IT environment behind them.
Where governance matters, Amazing Support also brings cyber security and GDPR support into the wider conversation. That is useful when you are reviewing user access, business continuity, call handling processes and the security of the systems around your communications.
Amazing Support is a practical choice when you want more than a phone line supplier. We are an award-winning managed service provider with Microsoft accredited expertise, Cyber Essentials Plus certification and a service model built around proactive support.
That combination helps if your phone system sits inside a bigger technology picture. Cloud telephony affects users, devices, internet access, security, continuity and support, so having Amazing Support manage those moving parts can make decisions faster and day-to-day operation simpler.
Amazing Support is likely to be the right fit if you want:
If you only want a basic commodity line with no wider support, a standalone telephony reseller may be enough. If you want cloud telephony to work properly for your users, locations and IT environment, Amazing Support brings more of the pieces together.
If your business is reviewing legacy phone lines, planning for the 2027 switch-off or trying to make hybrid working easier, Amazing Support can help you scope a hosted VoIP setup that fits the way your team works now.
Speak to Amazing Support about your current phone system, user locations and connectivity needs, and we can help you plan a cloud telephony solution that gives your team more flexibility and your business a clearer path forward.
