Local IT Support in Essex
At Amazing Support, we work with local businesses in and around the local area to provide comprehensive IT support in Essex. Our experienced teams offer both remote and on-site IT services that ensure you have access to advanced technical support whenever you need.
Using a managed IT service such as ourselves is a cost-effective alternative to employing a full-time professional in your business. Our remote support service is the ideal way to manage day-to-day IT services. We provide impartial advice to any IT-related business issue, while ensuring you always get value for money.
We're here to help
We are known for delivering on-site IT support in Essex that can be arranged to suit your business needs. 95% of maintenance issues can be resolved remotely by our helpdesk, but if required our engineers can visit your premises to inspect systems and offer advice. Working with businesses of all sizes in the local area, our aim is to ensure you always receive the best possible IT services that provide support all-year round.
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IT Support Services We Offer:
It’s important to keep your IT systems in good working order as they are the lifeblood of many businesses. Amazing Support provide scalable support packages that can be developed to meet the exact needs of your infrastructure. Our friendly, experienced team ensure you always receive a dedicated and flexible solution that always puts your business first.
24 hour – 7 day maintenance
All your systems, laptops, servers, PC’s and technology are monitored constantly to ensure maximum uptime and minimal downtime.
Complete Managed Backups
Monitoring and optimising backups is important, which is why we take the risky work off your hands and allow you to focus on your business. Our team ensure your backups are ready for whenever you need them.
Cloud Solutions
You need secure access to your company IT systems wherever you are & whenever you need to. We can make that happen for your business with Cloud Services & Cloud Technology without any bottlenecks or security worries.
Cyber Security
An important factor for every business is cyber security. Which is why we stay ahead of the game when it come to cyber threats and keep our clients inline with us, safe and protected from any foreseeable cyber risks.
IT Consultancy
We’re obsessed with protection & minimal downtime & make it our focus to ensure that your business IT systems meet industry security & disaster recovery standards. Together with strategic board level advice, our IT Consultancy adds value to your business.
Microsoft Office 365
Allow us to set up and manage your Office 365 system, connecting your entire company and allowing collaborative access to files including Powerpoint, Word, Excel and a whole host of Microsoft products.
Remote IT Support
Save time and money with an outsourced Remote IT support team at your finger tips just when you need them. We work from outside your business, solving your IT problems without the bneed to disturb your office.
System Design & Creation
Using our expertise we design, source, supply and build complete IT systems for your business. Whether you’ve moved office or need to update your current set-up, we can help.
As part of our IT services, our qualified engineers are available to support your business and manage your IT systems on an ongoing basis. This can include updating licenses and virus packages, and providing an in-depth health check of the current state of your IT infrastructure.
You need an IT consultancy that will not leave you waiting and can provide quick and long-lasting answers. By using our managed IT support you are able to lower costs and re-focus your resources into other key areas of the business.
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Security
Cyber Security
In the modern digital age security is more important than ever. Cyber attacks are a major threat to almost all businesses as a breach in company data can cause huge losses of not only capital, but also of client and internal data. Which is why at Amazing Support we take your cyber security seriously.
Our managed cybersecurity services are designed to protect key business assets, preventing them from being exposed, or vulnerable to the threat of attack. The online landscape is evolving by the day, which means businesses face the complex task of managing unknown dangers being posed to their data.
We help organisations of all sizes build cyber-security systems that are easy to monitor and manage in tandem with their existing IT infrastructure. From advanced malware and server protection, to firewall management and in-depth analysis of the entire system, we implement our years of experience to provide peace of mind while their business remains totally secure.
Essentials
Cyber Essentials & GDPR
Businesses who are storing, processing or managing personal data of EU citizens have a legal duty to be compliant with General Data Protection Regulation (GDPR) regulations. This came into effect in May 2018, and data controlling or processing companies who have not yet received certification could be liable to face stiff financial penalties.
Using Cyber Essentials, Amazing Support will make your route to compliance quick and easy. The change in the law has been confusing to many, but we are experts and have helped countless businesses to understand what needs to be changed and implemented.
Cyber Essentials also plays a crucial role in protecting your business from up to 80% of the most common security threats online today. It is more important than ever to safeguard the information stored on your servers, ensuring you protect staff and crucial business data. We simplify the jargon to find the method that will suit your business best.
Cloud Systems
Cloud Systems
Regardless of your budget operation size, it’s now easier than ever to switch to cloud technology. In fact, it will be a much wiser option, budget-wise, especially for smaller to medium-sized businesses that are looking for scalable operations. When you work with Amazing Support, you will have access to some of the best cloud services available in the market, while also ensuring that you derive the most value out of all the available resources.
By choosing to invest in cloud technology, you are freeing up your valuable business IT budget to be better utilised elsewhere in your business operations. To make the deal even better, we are also offering virtual servers, secure file storage, off-site email hosting, data back-ups, and much more along with our cloud hosting services. Plus, our IT support experts are quick at resolving any cloud-related issues that may come in our way – that leaves you with nothing to worry about.
Data & Recovery
Data Recovery
We add value to our clients businesses by offering them expert advice and strategic IT consultancy services. Whether you need help with an ongoing IT project work or perhaps want us to build your IT infrastructure from scratch, there’s nothing in the IT domain that our team can’t help with!
Our in-house IT consultants closely analyse what type of IT-related issues your teams are facing currently, what are your top priority business goals, and the way you work. We take note of the fine details as a means to execute our IT strategies with perfection. Together, we can create a working business IT strategy that you can execute without stressing about the overheads, ever.
What happens when you partner with us?
1
Get set up
First off we will get you and your team set up on our helpdesk system so that from the word ‘Go’ you have immediate access to our support team.
2
Schedule Meetings
We don’t just set you up and disappear. Once you are on our system we will be in touch to arrange some account overview meetings and also any on-site work that was agreed at the beginning.
3
Completing Onboarding
Then we’ll complete all of the IT Support tasks that need to be done in order to give you the best service. Including risk management audits, asset storage audits and more procedures that will keep your business ticking over healthily.
4
On-going IT Support
With all of this in place, we still won’t dissapear. Our team are constantly monitoring your systems, to identify any potential threats and solve any issues usually before even you notice them; so that you can get back to doing what you do best, running your business.
Frequently Asked Questions
We’ve compiled a series of FAQs but if you can’t find the answer here please contact us to find out more.
Yes, we support both Microsoft and Apple operating system computers.
The main role of IT support companies these days is managing and protecting your IT systems. At Amazing Support we are always maintaining and managing systems whether that is your cyber security, applications, operating system or your antivirus software. We also focus on layered protection such as with email filtering and web filtering.
Of course! We’ve been helping hundreds of businesses work more flexibly from home by supplying computers, networks, Wi-Fi, cloud facilities and all of the software that is needed to ensure your staff are as productive as possible. Along with keeping your data safe from cyber threats.
Yes, we partner with the most reliable names in telephony and Voice over IP (VOIP) services in order to supply and manage phone systems that revolutionise how you work, without breaking the bank.
We also offer connectivity support and broadband options to ensure your VOIP calls run smoothly and uninterrupted.
We have offices in London, Hertfordshire and Manchester
By calling our support team on 0203 728 2555 (option 1) or emailing them at [email protected]
Absolutely, we do this pro-actively and regularly for maintenance, on an ad-hoc basis for projects and also on-demand when you need hands on deck to resolve a problem
We support businesses that have their primary location in Greater London but we do still support their remote and satellite offices that often are located across the UK
Since 2007
Please visit www.amazingsupport.co.uk/sla for a breakdown
Yes, we offer out-of-hours support both extended hours and 24/7
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Why choose Amazing Support?
Free Added Advice and Training
Want to know more about how better integrated IT could benefit your business? Or maybe how to design systems that protect your from Cyber Crime? Book a free Lunch and Learn, and we’ll visit your offices at a convenient time to explain more about business IT services.
24 Hour System Monitoring
We keep a close eye on all our client computer systems and networks, even whilst they sleep. Our monitoring system gives us the upper hand on IT system glitches so that we can fix them fast, sometimes before you’ve even noticed.
Microsoft Silver Accredited
A rare breed, Amazing Support is an accredited Microsoft partner, giving us access to up-to-date news and system information that means all our clients benefit from the best support for their Microsoft systems.
SUPPORT CALLS RESPONDED TO WITHIN 1 HOUR
98%
CLIENTS GAVE US A 5/5 RATING
95%
SUPPORT ISSUES RESOLVED WITHIN 24 HOURS
96%
Get a Quick IT Support Quote and you’ll see how much it would cost for us to support your business.
Your Local IT Support Company
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