Professional IT consultancy helping you to get the most out of IT for your business and supporting you all the way
For any business, employing skilled people to help drive your company processes and lead operational development forward is a costly resource.
Without the knowledge and experience, companies run the risk of becoming stationary, in potential jeopardy of complacency and making unadvised and costly decisions, especially in the area of IT systems, cyber security and support.
Our IT consultancy at Amazing Support adds board-level value to your business. We specialise in advising, improving and ensuring that essential IT systems, departments and processes are at their peak performance for productivity, support, security and profitability.
This includes constant management and delegation to responsible people to ultimately assist you in maintaining your commercial targets and budget alignments. We also ensure your company stakeholders are updated and managed in terms of progress and feedback.
We believe in employing brilliant staff who not only understand the technical side of business, but are also customer service people. They speak to our clients and love getting to know you, so we can ensure our service compliments the way you work.
Every client is treated as if they are our only one. We care passionately about customer services and do everything we can to ensure that your dealings with us are smooth and structured - this has been the bedrock of how we have grown our business and is known internally as The Amazing Way®.
Our team are obsessed about your systems and how they're proactively managed. If we can't say with absolute confidence that we know your business inside and out, how to support your business and your staff on a day-to-day basis, that we know how to get you up and running in the event of a failure, then we do whatever it takes to ensure that we do.
We have implemented a sophisticated Service Desk Ticket Management System together with a Service Level Agreement (SLA) in relation to response times for incidents and requests, so that we know how to handle and manage each and every issue to ensure your service delivery expectations are set and met.
We’re obsessed with business continuity…we’ve seen one too many occasions where businesses have failed to take this seriously enough until after a disaster has already happened!
We know from experience that having preventative and recovery measures in place is the key to making it through those crisis periods.
If your business doesn’t have a solid business continuity and disaster recovery plan to ensure your business can continue working in the event of a systems outage or cyberattack, we can help.
It might be as simple as having data backed up locally, offsite, or in the cloud. For others being able to continue to trade immediately without experiencing any down time might be the most important.
We’re here to look at what systems and processes you currently have in place, how they are used and what your business protection goals are before making recommendations based on your priorities.
Disasters rarely strike but as a business that helps people recover from IT disasters, we regularly see the chaos and stress that situations like this can cause.
Because these scenarios are uncommon, we’ve found that disaster recovery and business priority plans are often at the bottom of the list in terms of priority. But from experience, we can say that this is not the best way to approach such an important part of your IT plan.
At Amazing Support we have a very simple audit procedure that measures your business vulnerabilities. Using the audit, we build disaster recovery and business continuity plans that are in compliance with any regulatory bodies.
Before starting any audits, we take the time to understand what your business is trying to achieve, where your problems lie and your long term goals. Our IT consultancy services always start with an in-depth audit, to ensure that you are always getting the most from your investment with us.
By understanding your company goals as well as any existing problems, cyber security measures and business pressures, we can properly analyse the systems you already have and make recommendations with your goals in mind.
We then use the audit as a test bed of your assets against industry best practises and recognised procedures, concentrating heavily on cyber security, business continuity and disaster recovery. In general, we recommend clients conform to best industry standards as it ultimately enables us to support and manage you better and results in a more stable system.
We also use the information captured from audits to provide you with the documentation to suggest and implement security and performance improvements to your existing systems and ultimately to understand and support your site.
By the end of an audit, you can expect to have a thorough understanding of critical, recommended and ideal changes that can help you achieve your company goals and business compliance.
Perhaps your staff or “the boss” is complaining about the server. Or maybe you need to implement new systems or technology as part of your plans for growth and compliance.
We understand how frustrating these IT projects might be. That’s why we’ve successfully taken on hundreds of projects involving everything from installing new workstations and migrating servers to setting up enterprise level secure platforms, Wi-Fi and cloud services.
Our project team have over 10 years of experience working with all levels of users and business owners and has a wealth of experience in solving problems, implementing IT solutions and understanding growth requirements.
Our expert team deliver bespoke IT consultancy services throughout London and across all boroughs, including:
Barking, Barnet, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster and Greater London.
Adopting technology is crucial for modern businesses to succeed and professional IT management of that technology is essential. Our Virtual IT Director (virtual Chief Information Officer CIO) service provides a senior, experienced and level-headed business and technology expert to serve as a professional adviser to your company.
Your vCIO will have a technical and business background and be extremely familiar with a broad range of technologies, platforms and industry standard procedures to help you reach your business goals. Importantly, the vCIO will ask the right questions to help formulate technology recommendations that will support your core business aims. They will also help you stay on track with your overall IT strategy for your business inclusive of progress and budgetary requirements.
Essentially, you gain all of the benefits of years of experience through supporting and managing diverse IT environments across a variety of clients and industries. You also don’t have to pay for a full-time board level executive as our vCIO will act as that intermediary member on your behalf.
As more and more business processes move to cloud services and cloud apps, the more businesses realise the importance of streamlining those processes.
We help companies automate and integrate their cloud platforms with intelligence, helping to reduce manual repetitive steps and errors whilst benefitting from and increasing focus on other non-administrative areas of the business.
Backed by our pro-active monitoring, reporting and analytics, our data automation services enable your cloud business processes to become unified and we support a broad range of mainstream automation platforms as well for accounting, marketing, sales and operations.