About Us

We are an award winning Microsoft Silver accredited and HM Government Cyber Essentials certified IT Services Company, based in London & Hertfordshire, delivering Managed IT Support, Cyber Security, Business Continuity, Cloud Solutions and IT Consultancy through our customer service driven ethos.

Our Amazing Team

Meet the team who are responsible for delivering our managed IT services The Amazing Way®

Jamie Claret

Co-Founder & Director

David Share

Co-Founder & Director

Lisa Cohen

Office Administrator

Aaron Saffer

Operations Manager

The Support Team

Technical Support Engineers

Our Amazing Services

We’re more than just an IT support company. Our team of engineers have experience in all areas of IT and Technology for businesses which is why we offer a complete range of services to suit your business needs.

24 hour – 7 day maintenance

All your systems, laptops, servers, PC’s and technology are monitored constantly to ensure maximum uptime and minimal downtime.

Complete Managed Backups

Monitoring and optimising backups is important, which is why we take the risky work off your hands and allow you to focus on your business. Our team ensure your backups are ready for whenever you need them.

Cloud Solutions

You need secure access to your company IT systems wherever you are & whenever you need to. We can make that happen for your business with Cloud Services & Cloud Technology without any bottlenecks or security worries.

Cyber Security

An important factor for every business is cyber security. Which is why we stay ahead of the game when it come to cyber threats and keep our clients inline with us, safe and protected from any foreseeable cyber risks.

IT Consultancy

We’re obsessed with protection & minimal downtime & make it our focus to ensure that your business IT systems meet industry security & disaster recovery standards. Together with strategic board level advice, our IT Consultancy adds value to your business.

Microsoft Office 365

Allow us to set up and manage your Office 365 system, connecting your entire company and allowing collaborative access to files including Powerpoint, Word, Excel and a whole host of Microsoft products.

Remote IT Support

Save time and money with an outsourced Remote IT support team at your finger tips just when you need them. We work from outside your business, solving your IT problems without the bneed to disturb your office.

System Design & Creation

Using our expertise we design, source, supply and build complete IT systems for your business. Whether you’ve moved office or need to update your current set-up, we can help.

The Amazing Way® is formed around the following key elements:

Communication

Attitude

Responsibility

Expertise

360° internal and external communication. It’s teamwork and ensuring clients, contacts and suppliers receive that exceptional level of communication at all times especially throughout support incidents. If we say we will call you back, we will and we have a Service Level Agreement (SLA) to ensure that we do.

Honesty, sound advice, always concise, being professional, dedicated. These are qualities we instil into our staff to make certain that when you speak to a member of our team, they take on your problems as if it were their own. And they make sure that they see it through to the end. It’s about being considerate to clients, contacts, staff, suppliers and to the company’s goals and ethos.

Taking ownership of support problems and the work we have committed to. Setting and meeting your expectations so that we pre-empt issues before they happen through pro-active communication and keeping you up-to-date by effective management so that we do not let you down. It is being accountable to the work that we undertake, to the advice that we give you, to our clients needs and to their business.

Experience, reliability and reassurance. It’s about ensuring your issue, work or request will be handled with professional conduct and with timely delivery. It’s you knowing that we’re dealing with it and no matter how bad or complicated you think an issue is, we can handle it. We will take that pressure away from you and give you that sense of relief. We will advise you properly and tackle each matter effectively with an organised approach. And we ensure that whatever we need to do will be executed with technical and measured delivery.

Why Choose Us?

Amazing Support are very much customer-led so our attention to customer communication and technical service is absolutely the most important priority to us.

Aside from our experience and qualifications, we have been trading for over ten years and our values and reasons for being in business and providing our services have always remained core to us. They are honesty, amazing service and amazing customer support.

So why us? We give our clients that local trustworthy service backed with professional experience, knowledge, qualified advice and amazing support.

Our Awards

We are also an official partner and member of the HM Government agency UK Trade & Investment’s (UKTI) UK Advisory Network (UKAN), part of the UK Department for International Trade, where we have key experience enabling non-UK businesses to expand or extend their overseas operations into the UK market.

Download our brochure

Find out how we deliver IT support the Amazing Way!

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Our Amazing Success

To give you an idea of the levels of communication, attitude, responsibility and expertise, all elements of The Amazing Way® care that you can expect from us, download our case studies below.