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The Amazing Way

The Amazing Way® is our mantra and ethos on how we work in-house with our teams and how we deliver our service to our clients.

The Amazing Way® is formed around the following key elements:

360-degree internal and external communication. It's teamwork and ensuring clients, contacts and suppliers receive that exceptional level of communication at all times especially throughout support incidents. If we say we will call you back, we will and we have a Service Level Agreement (SLA) to ensure that we do.

Honesty, sound advice, being professional, dedicated. These are qualities we instil into our to make certain that when you speak to a member of our team, they take on your problems as if it were their own. And they make sure that they see it through to the end. It's about being considerate to clients, contacts, staff, suppliers and to the company's goals and ethos.

Taking ownership of support problems and the work we have committed to. Setting and meeting your expectations so that we pre-empt issues before they happen through pro-active communication and keeping up-to-date by effective management so that we do not let you down. It is being accountable to the work that we undertake, to the advice that we give you, to our client needs and to their business.

Experience, reliability and reassurance. It's about ensuring your issue, work or request will be handled with professional conduct and with timely delivery. It's you knowing that we're dealing with it and no matter how bad or complicated you think an issue is, we can handle it. We will take that pressure away from you and give you that sense of relief. We will advise you properly and tackle each matter effectively with an organised approach. And we ensure that whatever we need to do will be executed with technical and measured delivery.

Why Us?

Amazing Support are very much customer-led so our attention to customer communication and technical service is absolutely the most important priority to us.

Aside from our experience and qualifications, we have been trading for over ten years and our values and reasons for being in business and providing our services have always remained core to us. They are honesty, amazing service and amazing customer support.

So why us? We give our clients that local trustworthy service backed with professional experience, knowledge, qualified advice and amazing support.

About Us

We are an award winning Microsoft Silver accredited and HM Government Cyber Essentials certified IT Services Company, based in London, Hertfordshire & Manchester, delivering Managed IT Support, Cyber Security, Business Continuity, Cloud Solutions and IT Consultancy through our customer service driven ethos and climate commitment.

We are also an official member of the HM Government Investment Support Directory, part of the UK Department for International Trade, where we have key experience enabling non-UK businesses to expand or extend their overseas operations into the UK market.

Want to talk further?

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    Morris - Morris Treger

    Great service!

    Jane - Blackjack's Mill Ltd

    Problem sorted thanks to Mohammad :)

    Laurence - Silva Timber Products Ltd

    Quick and easy as everything was done for me.

    Petra - Chelsea Psychology Clinic

    The guy who helped me was very polite and patient. Also helped me resolve my issue quickly.

    Sangita - Banana Tree

    Excellent service - Thank You!

    Tony - Minerva MC

    I was contacted within a few minutes of reporting the issue and within 30 minutes all was sorted. I\'m not totally IT literate but Mohammad was patient and explained everything simply.

    Fran - FMC Ltd

    I had an issue with Spam email that Mohammed dealt with speedily and efficiently.

    Paul - Silva Timber Ltd

    Quick service, e-mailed and someone phoned me back within 15 minutes.

    Andy - Adams Mitchell

    Very quick response, cleared issue very quickly.