See realistic IT support pricing ranges for London SMEs, what drives costs up or down, and how a multi‑award‑winning, Cyber Essentials certified Microsoft Partner positions its managed IT support service.
If you’re searching for
IT support in London, you’ve probably seen everything from “£20 per user” to “price on application only”. That doesn’t help when you’re trying to set a realistic budget or compare providers fairly.
This article gives you a clear, no‑nonsense view of:
- Typical IT support pricing models in London
- Realistic price ranges for SMEs
- What actually drives cost up or down
- How Amazing Support positions itself in the market
1. Common IT support pricing models in London
Most London IT support providers use one (or a mix) of these models:
Per‑user, per‑month (managed IT support)
- A fixed monthly fee for each user, covering day‑to‑day support, monitoring and core tools.
- Easiest to budget and scale as you grow.
Per‑device, per‑month
- Pricing based on the number of devices (PCs, laptops, servers).
- Less common now for SMEs that are mostly user‑centric and cloud‑based.
Block hours
- You buy a bundle of hours per month or quarter.
- Can work for project‑only or very small environments, but less predictable.
Ad‑hoc / pay‑as‑you‑go
- You pay when something breaks.
- Usually the most expensive in the long run and offers no proactive support.
For growing SMEs in London, per‑user managed IT support is usually the most sensible: predictable, scalable and aligned with how modern businesses operate.
2. Realistic price ranges for London SMEs
Every provider is different, but for managed IT support in London you’ll typically see:
- £35–£50 per user per month for core managed IT support (remote support, monitoring, patching, basic security).
- £50–£80+ per user per month when you include a fuller security stack (advanced email filtering, EDR, backups, compliance support) and more strategic input.
For a 40‑user London SME, that might look like:
- Core managed IT support at £40/user:
- 40 × £40 × 12 = £19,200 per year
- Enhanced security and strategic support at £60/user:
- 40 × £60 × 12 = £28,800 per year
These figures are ballpark, but they’re a good sense‑check when you’re comparing quotes.
3. What actually affects cost?
Several factors drive IT support pricing up or down in London:
Security stack
- Basic antivirus vs modern EDR/MDR
- Standard email vs advanced filtering and phishing protection
- Whether Microsoft 365 backups are included
The more comprehensive the stack, the higher the cost—but also the lower the risk.
Hours and coverage
- Standard business hours vs extended or 24/7 support
- On‑site visits included vs remote‑only
- SLA commitments for response and resolution
Environment complexity
- Single office vs multiple sites (e.g. London + Manchester)
- Pure cloud vs hybrid with on‑prem servers and legacy systems
- Number of line‑of‑business apps and integrations
Strategic input
- “Break/fix plus monitoring” vs genuine IT leadership and roadmap support
- Help with compliance (Cyber Essentials, audits, client questionnaires)
Provider quality and investment
- Cheaper providers may cut corners on tools, staff training, security or documentation.
- Higher‑quality providers invest in better platforms, processes and people.
4. Red flags when comparing IT support quotes
When you’re reviewing proposals, watch out for:
- Very low per‑user pricing with vague detail on what’s included.
- No mention of security beyond basic antivirus.
- No clear SLAs or reporting.
- Heavy reliance on ad‑hoc/project fees for things that should be part of a managed service.
- No reference to certifications or awards – nothing to demonstrate quality or trust.
If a quote looks too good to be true, it usually is—especially in London, where operating costs and talent costs are higher.
5. Where Amazing Support sits in the London market
Amazing Support is a multi‑award‑winning, Microsoft Partner and Cyber Essentials certified managed IT support provider, working with SMEs across London, Hertfordshire and Manchester.
Our positioning in the London market:
Quality‑focused, not bargain‑basement
We’re not the cheapest option, because we include proper security, monitoring and documentation rather than stripping the service back to hit a headline price.
Per‑user, per‑month managed IT support
Our core managed IT support typically sits around the £35–£55 per user per month range, depending on size and requirements, with security and add‑ons tailored to each client.
Security and reliability built in
As a Microsoft Partner and Cyber Essentials certified, multi‑award‑winning IT company, we invest in the right tools and processes to keep your environment secure and stable.
Designed for growing SMEs
Our sweet spot is SMEs that want predictable costs, strong security and a partner who will take ownership of IT—rather than just “fix things when they break”.
If you’re comparing quotes, we’re happy to sense‑check them with you and explain where the differences really lie.
6. How to use this when shortlisting providers
When you’re shortlisting IT support providers in London:
- Ask for clear per‑user pricing and what’s included (support, security, backups, projects).
- Compare the security stack, not just the headline fee.
- Check certifications and awards – Microsoft Partner, Cyber Essentials, and whether they’re a recognised, multi‑award‑winning provider.
- Review SLAs and reporting – how quickly do they respond, how is performance measured?
- Ask about onboarding and the first 90 days – this is where you’ll feel the difference.
The goal isn’t to find the cheapest provider, but the one that delivers the best value and risk reduction for your business.
Get a fixed per‑user quote
Get a fixed per‑user IT support quote for your London business
Share a few details about your user count, locations and current setup, and we’ll provide a clear, no‑nonsense per‑user quote—with the security stack and SLAs spelled out.
