Practical guidance for SMEs with a London HQ and Manchester office—support model, security, devices, networks, and reporting.
London HQ, Manchester Office: How to Run IT Support Smoothly Across Multiple Sites
More and more SMEs are operating with a
London headquarters and a second office in
Manchester (or vice versa). It’s a smart growth move—but it introduces IT challenges that don’t exist in a single-site business.
If your IT support model isn’t designed for multi-site operations, you’ll feel it quickly:
- inconsistent user experience between offices
- Wi‑Fi and connectivity issues
- security gaps across devices
- unclear ownership when something breaks
- “shadow IT” creeping in as teams solve problems themselves
Here’s what “smooth” multi-site IT support looks like in 2026—and how to build it.
1) Standardise the experience (so users aren’t guessing)
In a multi-site setup, users should get the same:
- login experience
- device setup and policies
- security controls
- support process (how to log tickets, what to expect)
Standardisation reduces tickets, improves security, and makes onboarding faster.
2) Treat connectivity as mission-critical
Between London and Manchester, your business relies on:
- stable internet at both sites
- reliable VPN/secure access (if needed)
- resilient Wi‑Fi
- sensible failover planning
A good IT support provider will proactively monitor connectivity and help you plan for outages—because when a site goes down, productivity collapses.
3) Centralise device management (especially for hybrid staff)
Multi-site almost always means hybrid work too. You want central control over:
- patching
- endpoint protection
- encryption
- remote wipe for lost devices
- consistent configuration
This is where Microsoft 365 + Intune-style management becomes a major advantage for SMEs.
4) Align security across both sites (no “weak office”)
Attackers don’t care which office is smaller.
Good multi-site security means:
- consistent MFA enforcement
- consistent endpoint protection
- consistent email filtering and phishing controls
- consistent backup and recovery expectations
- consistent admin access controls
If one site is “less managed”, it becomes the easiest entry point.
5) Make on-site support predictable (not random)
Even with strong remote support, multi-site businesses still need occasional on-site work:
- new hardware installs
- network changes
- Wi‑Fi optimisation
- office moves/refits
- urgent hands-on fixes
The key is having a provider who can support both London and Manchester without it becoming a scheduling nightmare.
6) Reporting should show both sites clearly
Monthly reporting should help leadership answer:
- Are we getting the same service level in both locations?
- Are recurring issues concentrated in one office?
- Are we seeing security differences across sites?
- What improvements are planned next?
If reporting doesn’t break down insights by site, you’ll miss problems until they become painful.
What this looks like with Amazing Support
Amazing Support is a multi-award winning, Microsoft Partner and Cyber Essentials certified IT support provider supporting SMEs across London, Greater London and Manchester.
For multi-site organisations, we focus on:
- consistent user experience and policies
- proactive monitoring across sites
- centralised security and device management
- clear reporting and service reviews
- predictable support for both locations
Running London + Manchester?
We can review your current setup and show you what a smooth multi-site
IT support model looks like—plus the practical steps to get there.
