Are you getting the right reports from your IT support company? Here’s what London SMEs should expect every month from a managed IT provider.
What Your IT Support Provider Should Be Reporting to You Every Month
Great IT support isn’t just about fixing issues—it’s about transparency and continuous improvement. That’s why monthly reporting matters, especially for London and Manchester SMEs.
Here’s what your IT support provider should be sending you every month:
1. Ticket volumes and response times
See how many issues were logged, how quickly they were handled, and if SLAs were met.
2. Recurring issues and root cause analysis
Spot trends—are the same problems coming back? What’s being done to prevent them?
3. Security status
Updates on patching, antivirus/EDR, email filtering, and any incidents or attempted breaches.
4. Backup and disaster recovery status
Proof that backups are running and tested, plus any recovery drills or incidents.
5. Asset and licensing updates
Changes to devices, users, and key software licences.
6. Recommendations and improvement actions
Advice on upgrades, security enhancements, and process improvements.
How Amazing Support reports:
As a multi-award-winning, Microsoft Partner and Cyber Essentials certified provider, we deliver clear, actionable reports every month—so you always know where you stand and what’s next.
Want better IT support reporting?
We can show you the exact reports our
London and
Manchester clients receive each month, and what insights you could be getting.
