Complete support services to keep your business IT systems running at their best 24/7
Amazing is not a phrase that people are used to hearing alongside business IT services.
More common are expletives, frustrations and other phrases which would not be appropriate to say here.
Because of this we always have a sense of pride when we often hear words such as amazing, brilliant and outstanding used to describe our IT services.
We Offer...
With IT support, one size does not fit all.
That’s why our onboarding process includes a careful review of each client’s unique needs. It’s also why we have regular Account Management meetings with you and strive to ensure that all of our communication is simple and easy to understand – not the jargon-laden minefield you might have come to expect.
Our Managed IT Support covers remote and on-site support for desktops, servers and network equipment. We also include regular maintenance of all systems, pro-active monitoring, managed cyber security, anti-virus and operating system patch management. Together with scheduled site visits, change requests and full support of cloud IT platforms.
We know that you’d rather focus on your business than stay on hold with your software vendors and Internet Service Provider. So we take care of that for you – we’ll manage all of your IT-related third-party communication on your behalf so you can keep doing what you do best.
Proactive maintenance is at the heart of a successful, modern IT system. It ensures that your business-critical systems and networks are up to speed with the latest system and security updates.
With our 24/7/365 maintenance, we constantly monitor and maintain your servers, workstations, and network. That way, we can prevent and resolve security or operational issues before they affect your day-to-day business.
And you can feel assured that you’ll always be in good hands: we’re constantly investing in our monitoring platforms. This means that our experienced team of support technicians will keep your systems online and trouble free.
We know that our clients and their businesses are constantly exposed to cyber threats and potentially business-ending IT security scenarios. That’s why we provide Managed IT Security as part of our Managed IT service foundations as it is our job to put in place and manage cyber threat prevention measures.
Using multiple cyber security platforms covering, profiling, protection, detection and response, vulnerability scanning and qualified network systems auditing, we identify and tighten external and internal IT security weaknesses that we know can and will affect your business.
We then validate cyber compliance and cyber security prevention through our managed platforms and cloud cyber security solutions against regulatory standards in line with the GDPR (General Data Protection Regulations), GCHQ (Government Communications Headquarters), ICO (Information Commissioner’s Office) and the HM Government Cyber Essentials Scheme requirements and guidelines.
There is simply nothing more frustrating than when the internet goes down. Emails stop and hosted services such as offsite backups, remote working, cloud collaboration platforms and VOIP simply stop working – preventing you and your team from getting things done.
Although a large part of business functions require a reliable wi-fi connection, it’s often the most overlooked part of business IT.
At Amazing Support, we take the time to understand your workflows so that we can recommend the best business broadband, connectivity and communications solutions for your business needs.
Everything we recommend and implement ensures resilience and guaranteed uptime, ultimately giving you peace of mind.
As an official partner and member of the government agency UK Trade & Investment’s (UKTI) UK Advisory Network (UKAN) we have niche experience with helping non-UK businesses move or expand their operations overseas to the UK.
We’ve worked with many overseas companies to provide IT Support and IT Services to their offices in London. That means you can count on our proven experience in managing your UK office while liaising with your overseas head offices and staff.
This is how we do it...
We believe in employing brilliant staff who not only understand the technical side of business, but are also customer service people. They speak to our clients and love getting to know you, so we can ensure our service compliments the way you work.
Every client is treated as if they are our only one. We care passionately about customer services and do everything we can to ensure that your dealings with us are smooth and structured – this has been the bedrock of how we have grown our business and is known internally as The Amazing Way®.
Our team are obsessed about your systems and how they’re proactively managed. If we can’t say with absolute confidence that we know your business inside and out, how to support your business and your staff on a day-to-day basis, that we know how to get you up and running in the event of a failure, then we do whatever it takes to ensure that we do.
We have implemented a sophisticated Service Desk Ticket Management System together with a Service Level Agreement (SLA) in relation to response times for incidents and requests so that we know how to handle and manage each and every issue to ensure your service delivery expectations are set and met.
Amazing Support delivers fast, reliable and proactive IT support services that keeps your business connected. From expert cyber security and IT consultancy projects to scalable cloud solutions and secure backup and disaster recovery, our bespoke packages are designed to adapt to the ever-changing needs of your organisation.
Our services give you full control of your technology to fully maximise its efficiency and value to your business, giving you the platform to focus on core activities. Whether it’s fully outsourced IT support or services that can complement your internal tech team, we always find the right solutions that work for you.
Fill up our online form, book an online meeting or give us a call on 0207 0624 657.
You get a dedicated account manager who keeps you updated on the progress of your tasks. You can get in touch with them anytime you need to talk about your IT support or communication requirements.
If you are looking to transition from your existing IT Support provider, we can manage the process down to the smallest detail. Partnering with us offers you first-class technology solutions.
The Amazing Way is our mantra and ethos. It’s how we consistently deliver the high quality IT support our clients have come to expect.
It means that you can rely on our can-do attitude and that you won’t be on hold with your suppliers for hours when things don’t go as planned.
It’s how you know that we’ll take ownership of support problems and pre-empt issues before they happen. And that we’ll always keep you informed so you can make the best decisions for your business.
With The Amazing Way, you’ll always have industry leaders to turn to for expert, honest advice and amazing support. That’s why we truly believe that we are an IT support company for you.
We work closely with our clients, understanding their IT requirements and business objectives before offering a solution. We have compiled a few case studies explaining our services and how they helped clients overcome obstacles.
As a company that takes immense pride in our work we love to hear feedback from our clients. Here's what some of them had to say...
I was very impressed with the way my problem was handled.
We were ready thanks to Amazing Support for remote working with everything already being in the cloud and accessible to us all.
Very prompt response to request and resolved while on phone.
Fast resolution of issue - bug introduced by Microsoft and causing laptops to not link to network.
Amazing Support really do live up to their name! We'd recommend them to any business or organisation.
Wonderfully responsive and diligent - every time.
Packed full of amazing information our brochure walks you through the Amazing Way and how IT support should be done.
Personally speak with one of our Directors to discuss your requirements. Complete this quick form and we will be in touch or contact us using:
